Terms & Conditions

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and naga26 ("Platform", "we", "us", "our") governing your access to and use of the naga26 website located at https://naga26.click and all associated services, including but not limited to casino games, live dealer tables, sports betting markets, and promotional offers.

By creating an account, depositing funds, placing a wager, or otherwise using any feature of the naga26 platform, you unconditionally accept and agree to be bound by these Terms in full. If you do not agree to any part of these Terms, you must immediately cease using the platform and, if applicable, request account closure through our 24/7 support team.

naga26 operates as an online entertainment platform serving users in Malaysia and other permitted jurisdictions. All transactions on the platform are denominated in Malaysian Ringgit (MYR) unless otherwise stated. naga26 supports major Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Visa, Mastercard, and cryptocurrency (BTC and USDT).

02 Definitions

For the purposes of these Terms, the following definitions apply:

03 Account Eligibility

To be eligible to register and maintain an active Account on naga26, you must satisfy all of the following criteria at all times:

1. Age: You must be at least 21 years of age. This is the minimum legal age for participation in casino-style gambling activities as recognised under applicable international licensing standards applicable to the Platform. naga26 takes underage gambling extremely seriously and will immediately close any account found to belong to a person under 21 years of age, forfeiting any balance held in that account.
2. Legal capacity: You must have the full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction of residence.
3. Not self-excluded: You must not be subject to a voluntary or mandatory self-exclusion order, whether issued by naga26 or by any relevant regulatory body.
4. Not a prohibited person: You must not be an employee, director, agent, contractor, or close family member of any employee or director of naga26 or its affiliated entities.
5. Jurisdiction: You must be accessing the Platform from a jurisdiction where online gaming is not prohibited. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction.
6. Single account: You may hold only one registered Account on naga26. Opening or attempting to open multiple accounts is strictly prohibited and constitutes grounds for immediate account termination.

04 Account Registration & KYC Verification

To register an Account on naga26, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address in Malaysia (including city — Kuala Lumpur, Petaling Jaya, Shah Alam, Johor Bahru, Penang, or otherwise), email address, and a valid Malaysian mobile phone number.

You are solely responsible for maintaining the confidentiality of your login credentials. naga26 shall not be liable for any loss resulting from unauthorised access to your Account due to your failure to safeguard your credentials. You agree to notify naga26 immediately via live chat or email if you suspect that your Account has been accessed without your authorisation.

As part of our Know Your Customer (KYC) obligations, naga26 requires all Users to complete identity verification before processing withdrawal requests. Required documentation may include one or more of the following:

• Valid Government-Issued Photo ID: Malaysian MyKad (both sides), Passport, or Driver's Licence.
• Proof of Address: A recent utility bill (TNB, Syabas, etc.), bank statement, or official government correspondence dated within the past three (3) months, showing your full name and residential address.
• Proof of Payment Method: Screenshot or confirmation of your e-wallet or bank account confirming ownership, where applicable.
• Selfie with ID: A photograph of you holding your primary identity document with your face clearly visible.

naga26 reserves the right to request additional documentation at any time for the purposes of ongoing compliance, anti-money laundering checks, or enhanced due diligence. Failure to provide requested documentation within a reasonable timeframe may result in the suspension of withdrawal privileges or account closure.

05 Deposits & Withdrawals

naga26 accepts deposits and processes withdrawals via all major Malaysian payment channels, including Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow QR, FPX online banking (Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating Malaysian banks), Visa, Mastercard, and cryptocurrency (Bitcoin and USDT). All transactions are denominated in MYR unless the User selects a cryptocurrency option.

Deposits: Deposit requests are typically processed in real time or within a few minutes of submission. The minimum deposit amount is RM 30 unless otherwise specified in a promotional offer. naga26 does not charge processing fees on deposits; however, your payment service provider may apply their own transaction fees.

Withdrawals: Withdrawal requests are subject to the following conditions:

• The User's Account must be fully KYC-verified prior to the first withdrawal.
• Any applicable wagering requirements on Bonus Funds must be satisfied before bonus-derived winnings are eligible for withdrawal.
• The withdrawal amount must not exceed the User's available withdrawable balance.
• naga26 reserves the right to process withdrawal requests in stages where amounts exceed standard processing thresholds.
• E-wallet withdrawals (Touch 'n Go, Boost, GrabPay) are typically processed within 5–30 minutes. Bank transfers via DuitNow/FPX may take up to a few hours depending on the receiving bank's processing schedule.

naga26 reserves the right to delay or withhold a withdrawal pending completion of identity verification, fraud investigations, or resolution of any outstanding dispute. In such cases, the User will be notified promptly and the relevant reason provided to the extent permissible.

Withdrawals must be made to a payment method registered in the same name as the naga26 account. naga26 does not process withdrawals to third-party accounts.

06 Bonuses & Promotions

naga26 offers various bonuses and promotional offers to eligible Players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free credit, cashback offers, reload bonuses, and VIP loyalty rewards. All bonuses are subject to the following general conditions unless specific promotional terms state otherwise:

• Wagering Requirements: Bonus Funds are subject to wagering requirements before they or their derived winnings may be withdrawn. Wagering requirements are clearly stated at the point of bonus claiming. Typical requirements range from 10x to 30x the bonus amount.
• Maximum Bet During Bonus Play: While Bonus Funds are active in a User's account, the maximum permitted bet per round is typically RM 25–RM 50. Placing bets above this threshold may result in voiding of the bonus and any associated winnings.
• Game Contribution: Not all games contribute equally to clearing wagering requirements. Slot games generally contribute 100%, while table games such as baccarat, blackjack, and roulette may contribute between 10% and 20%. Specific contribution rates are detailed in individual promotion terms.
• Bonus Expiry: Unclaimed or unconverted Bonus Funds and associated wagering progress expire after the period specified in the applicable promotion, typically 7, 14, or 30 days from the date of award.
• One Bonus Per User: Each User is entitled to claim each specific promotion once. Attempting to claim the same promotion multiple times, whether through multiple accounts or otherwise, is prohibited and constitutes bonus abuse.
• Bonus Abuse: naga26 reserves the right to withhold, cancel, or claw back any bonus and associated winnings if there is evidence of bonus abuse, including but not limited to: exploiting low-risk betting patterns to complete wagering requirements, using arbitrage strategies, or coordinating with other Users to extract bonus value artificially.

07 Gameplay & Betting Rules

All games available on the naga26 platform use certified Random Number Generator (RNG) technology supplied by licensed third-party game studios. naga26 does not alter, interfere with, or influence game outcomes. Published Return to Player (RTP) percentages represent the expected theoretical payout across a statistically significant number of rounds and do not guarantee individual session outcomes.

For sports betting, naga26 offers pre-match and in-play (live) markets across a range of sports and competitions including Liga Super Malaysia, English Premier League, UEFA Champions League, La Liga, UFC, and other international events. Odds are subject to change in real time. Bets accepted before a market is suspended or closed are settled at the odds confirmed at the time of bet placement.

naga26 reserves the right to void any bet or wager placed under the following circumstances:

• The bet was placed at clearly erroneous odds or prices due to a technical fault or human error ("palpable error").
• The outcome of the event has already been determined at the time the bet was placed (where live-betting systems have failed to suspend markets).
• There is credible evidence that the bet was placed in bad faith, exploiting a known technical issue or error.
• The event to which the bet relates is subsequently cancelled or postponed beyond the settlement window specified in the applicable sport rules.

Minimum and maximum bet limits apply across all markets and game types. Applicable limits are displayed within the relevant game interface or betting market. naga26 reserves the right to adjust individual User betting limits based on risk management criteria without prior notice.

08 Prohibited Conduct

The following activities are strictly prohibited on the naga26 platform. Engaging in any of these activities may result in immediate account suspension or permanent closure, forfeiture of Account Balance, and reporting to relevant authorities where legally required:

• Fraud and Misrepresentation: Providing false, inaccurate, or misleading information at any stage of registration, KYC, or account management.
• Multiple Accounts: Creating or operating more than one Account for the purpose of exploiting bonuses, circumventing restrictions, or any other reason.
• Money Laundering: Using the Platform for the purpose of laundering, concealing, or disguising the origins of funds derived from illegal activities. naga26 fully cooperates with applicable anti-money laundering (AML) obligations.
• Collusion: Colluding with other Players or third parties in order to gain an unfair advantage in any game or market.
• Use of Automated Tools: Employing bots, scripts, artificial intelligence tools, or any other automated means to access, interact with, or exploit any part of the Platform without express written consent from naga26.
• Exploitation of Technical Errors: Deliberately exploiting software bugs, pricing errors, or system malfunctions to generate or retain winnings that would not otherwise have been possible.
• Unauthorised Access: Attempting to gain unauthorised access to naga26 systems, other Users' accounts, or backend infrastructure.
• Underage Use: Registering an Account or using the Platform while under the age of 21.
• Chargebacks: Initiating a fraudulent or unjustified chargeback or payment reversal with your financial institution in relation to any deposit made to your naga26 Account.

09 Account Suspension & Closure

naga26 reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or prohibited conduct.
• Receipt of a self-exclusion request from the Account holder.
• Identification of the Account holder as a minor (under 21 years of age).
• Where required by applicable law or a lawful instruction from a relevant authority.

Where an Account is closed for reasons other than a breach of these Terms, any legitimate remaining balance will be returned to the User via their most recently used payment method, subject to completion of any outstanding KYC requirements. Where closure is due to breach of these Terms, naga26 reserves the right to withhold the Account Balance pending investigation.

Users who wish to voluntarily close their Account may do so by contacting our 24/7 support team via live chat. Voluntary closure requests are processed within one business day. For self-exclusion options, please refer to our Responsible Gambling page.

10 Limitation of Liability

To the maximum extent permitted by applicable law, naga26 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of or inability to use the Platform, regardless of the theory of liability.

naga26 does not guarantee the uninterrupted or error-free availability of the Platform. Scheduled and unscheduled maintenance, technical failures, or circumstances beyond our control may result in temporary unavailability of some or all services. naga26 will endeavour to minimise disruption and will communicate planned maintenance to Users in advance where practicable.

naga26's aggregate liability to any individual User arising from or in connection with these Terms and the services provided under them shall not exceed the total value of deposits made by that User in the thirty (30) days immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

11 Intellectual Property

All content on the naga26 platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof ("Content"), is the property of naga26 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its Content for your personal, non-commercial entertainment purposes only. This licence does not include the right to: modify, copy, reproduce, republish, upload, post, transmit, or distribute any Content; reverse engineer or attempt to extract the source code of any software forming part of the Platform; or use any Content for commercial purposes without the express prior written consent of naga26.

Any unauthorised use of naga26's intellectual property will result in immediate termination of your licence to use the Platform and may give rise to legal action.

12 Privacy & Data Use

naga26 is committed to protecting your personal data. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into and forms part of these Terms by reference.

By registering an Account and using the Platform, you consent to the processing of your personal data as described in the Privacy Policy. This includes the use of your data for identity verification (KYC), fraud prevention, regulatory compliance, account management, and where applicable, personalised marketing communications.

naga26 does not sell your personal data to third parties. Data may be shared with trusted third-party service providers (such as payment processors, KYC verification providers, and game studios) strictly for the purposes of delivering the services described in these Terms.

13 Responsible Gambling

naga26 is committed to promoting responsible gambling practices and ensuring that gaming on the Platform remains an enjoyable form of entertainment. Use of the Platform is strictly for players aged 21 years and above.

naga26 provides the following responsible gambling tools to all registered Users:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits from their account settings.
• Loss Limits: Users may set maximum loss thresholds for defined periods.
• Session Time Limits: Users may configure alerts or automatic logouts after a defined period of continuous play.
• Self-Exclusion: Users may request temporary (30-day, 90-day, 180-day, or 12-month) or permanent self-exclusion via the responsible gambling section of the Platform or by contacting support directly.
• Reality Checks: Periodic on-screen reminders of time spent playing are available for all Users.

For further information and resources, please visit our dedicated Responsible Gambling page.

14 Amendments to These Terms

naga26 reserves the right to revise, update, or replace these Terms at any time. Material changes will be communicated to registered Users via email notification to the address associated with their Account and/or via a prominent notice on the Platform prior to the effective date of the change.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure. Your Account Balance will be returned to you subject to these Terms and the completion of any applicable verification procedures.

The most current version of these Terms is always accessible from the footer of the naga26 website. The date at the top of this document indicates when the Terms were last updated.

15 Governing Law & Dispute Resolution

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which naga26 operates its online gaming licence. In the event of a dispute between you and naga26 arising from these Terms or your use of the Platform, naga26 encourages Users to first contact our support team to attempt resolution informally.

If a dispute cannot be resolved informally, the parties agree that any formal legal proceedings shall be conducted in the appropriate jurisdiction as determined by the applicable governing law. naga26 does not waive any rights under applicable law by reason of any delay or failure to enforce any provision of these Terms.

Where any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require clarification on any provision contained herein, please contact the naga26 support team through any of the following channels:

• 24/7 Live Chat: Available directly from the Platform — typically the fastest channel for urgent queries, with response times under five minutes.
• Email: [email protected] (plain text — not a clickable link). Email responses are typically provided within 24 hours.

When contacting us regarding a dispute or complaint, please provide your registered Account username, the nature of the issue, and any relevant transaction or game reference numbers to help us resolve your query efficiently.